We enjoy what we do at the YWCA of Banff. It’s a special place to work. If you’re an achiever who is passionate about where and the way you spend your days — join our team. Your efforts will be appreciated here.
We provide affordable housing and anti-violence programming, tackling these two tough issues within our community. We also operate the Banff Y Mountain Lodge, a hotel whose proceeds help to fund our charity work.
Roles within our organization are very varied. Some of our jobs LOOK like positions at other hotel facilities in the Bow Valley, but our goal is to improve the lives of others. The benefits of working here include not only the great scenery, but being part of a close-knit, supportive, fun community of international and widely skilled staff.
This page lists current openings within the YWCA Banff and the Banff Y Mountain Lodge. There are openings in the following positions:
YWCA of BANFF
POSITION DESCRIPTION
Date: May 10, 2013
Closing Date: June 15, 2013
POSITION TITLE: Accommodation Services Manager
TIME: Full Time, Year Round (37.5 hours/week)
LOCATION: Banff, Alberta
DUTIES: The YWCA of Banff is seeking an active, hands-on, dynamic team player with a disciplined, assertive management style. The successful candidate will have a crucial role in developing, implementing, and evaluating the organizations’ accommodation department policies, standards and procedures. You will be responsible for budget preparation and the monitoring of expenses and revenues. You will pro-actively participate in the development of pricing and promotional strategies. You will negotiate with clients for the use of facilities for conventions, meetings, banquets, receptions, and other functions. You will be skilled in client complaint resolution and will liaise with the management team to maximize occupancy metrics. Adherence to relevant legislations including, but not limited to, Minimum Housing Health Standards, Residential Tenancies Act, and Innkeepers Act will be maintained.
REQUIREMENTS: The applicant must have a post secondary degree (university or college diploma) in a related field and supports this with a minimum of 3 years experience in hotel, hospitality, or accommodation sector. You must have a proven track record in establishing contacts, building relationships and effectively utilizing networks to drive occupancies. Previous experience utilizing reports and reservation management software to track and report occupancies, ADR, and yield rates is necessary. Proficient use of Windows and Microsoft operating and office platforms and Hotel reservation system is required. The ability to solicit, negotiate, convert new clients to maximize occupancies is expected. Some travel is necessary and excellent verbal and written communication skills are all key qualifications.
SALARY: Starting salary $38,000-42,000. (37.5 hours per week) An excellent benefit package is available.
CONTACT: If you are interested in this challenge and want to make a difference in our community, please contact:
Stephen Crotty, Director of Operations
Email: Stephen@ywcabanff.ab.ca , Fax: 403-760-3202
POSITION TITLE: Maintenance
DUTIES:
Manual labor, minor repairs and maintenance. Yard work, furniture moving and painting. Assist with all duties and service calls to hostel and permanent residences. Some caretaking duties as assigned.
REQUIREMENTS:
Basic knowledge of hotel maintenance or handyman experience. Background skills in plumbing, steam, drywall, electrical, painting, small repairs, chemical usage, safety issues and landscaping.
SALARY:
Rate of pay – $11.00/hour – $12.00/hour.
CONTACT:
Please submit resume, in person to the Front Desk, by fax or email to Stephen@ywcabanff.ab.ca
POSITION TITLE: Housekeeping Manager
TIME: Full Time, Year Round (37.5 hours/week)
LOCATION: Banff, Alberta
DUTIES: The YWCA of Banff is seeking a Housekeeping Manager to carry out the purpose and objectives of the YWCA of Banff and a willingness to cooperate with other staff and volunteers in translating this emphasis into operational plans and guest service. The nature and scope of the role is to maintain excellent housekeeping standards within budget limitations throughout the facility while ensuring the housekeeping staff, deliver excellent guest and resident service. Supervisory duties include hiring, training, supervising and developing housekeeping staff and volunteers by successful recruitment, orientation, training, scheduling and reviews. Appropriate staffing levels will be managed to business levels. A transfer of skills to a suitable Housekeeping Supervisor will be ongoing to ensure the duties of the Manager will be assumed during time off. Ensure all staff and volunteers are trained and maintaining the highest standards of sanitation, personal hygiene, and safety. Facilitate regular department meetings.
Financial duties include developing the housekeeping budget, and maintaining all expense lines to the budget requirements with variance reports and action plans prepared monthly. Duties include the monitoring of all department inventories and purchases to reflect the budget and business levels. Accurate coding and payment approval of department invoices will be done weekly.
Payroll information will be forwarded to the accounting department in an accurate and time sensitive manner.
Housekeeping duties to include the cleaning of all areas of the facility, including contract and hotel rooms, permanent buildings, common areas, meeting spaces, public washrooms, storage and laundry rooms. Ensure that all laundry is done efficiently and in a timely manner to accommodate housing needs. Standardize chemical usage, laundry procedures, and cleaning supplies, train staff and maintain standards according to WHMIS standards. Receive orders and ensure proper rotation and storage of supplies. Maintain, sanitize, and clean all equipment and work areas on a regular schedule. Set up, store, and maintain Audio Visual equipment as per conference guest requirements. Log and report all maintenance issues within the facility. Maintain adequate linen inventories and ensure all bedding and towels meet standards for usage. Record and secure all guest belongings left by guests and follow policy for Lost and Found system. Communicate discrepancies in room occupancy reports and forwards incident reports or potential tenant and guest infractions to front desk.
Leadership duties include maintaining a positive working environment with staff and management. Liaise with other department heads in a respectful, professional manner. Attend staff and management meetings as required. Domestic Abuse Training course attended and confidentiality of all clients strictly enforced within the department.
Group duties include setup and teardown of all conference and meeting space to meet the specifications from the Sales department. Provide conference room refresh during appropriately designated times. Proactively manage the needs of guests and clients.
REQUIREMENTS: The applicant must have a minimum of 4 years previous experience in a housekeeping department with a minimum of 80 rooms. High school diploma or equivalent is necessary. Certificates for Excel, and MS Word, as well as proficiency in a Reservation Management System (RoomMaster or similar) are required. Excellent communication skills are required, including radio and telephone professional protocol. WHMIS certification is necessary.
SALARY: Starting salary $36,000-$38,500 based on experience (37.5 hours per week). An excellent benefit package is available and 50% covered by the employer. Fifteen paid vacation days annually.
CONTACT: If you are interested in this challenge and want to make a difference in our community, please contact:
Stephen Crotty, Director of Operations
Email: Stephen@ywcabanff.ab.ca , Fax: 403-760-3202
POSITION TITLE: Night Auditor/Night Security
Duties:
General security of the Banff YWCA, maintain and promote a secure building. Front desk responsibilities including checkins and outs, making reservations, answering phones. Ensuring all night procedures are followed and completing the Night Audit.
Requirements:
Previous Front Desk or related hospitality/customer service experience. Strong communication skills. Must be approachable, open minded and posses excellent listening skills. Previous night shift experience beneficial but not essential.
This position is permanent, full-time and available immediately. Shift work and weekends are required. Staff accommodations and meals are available and provided on-site.
Rate of pay: $10.75/hour
Contact:
Please submit resume by email or fax only to:
Steve Crotty, Director of Operations
stephen@ywcabanff.ab.ca
Fax: (403) 760-3202
POSITION TITLE: Front Desk Agent
Duties: Maintain excellent customer service, handle customer check-ins/check-outs politely and effeciently, preparing of front desk reports of arrivals/departures and registered guests, communicates effectively with other departments.
Requirements: Previous front desk or related hospitality/customer service experience, strong communication skills, must be approachable and open-minded, excellent listening skills, able to work in a fast-paced environment.
This is a full time position. Shift work is required. staff accommodation is provided on-site. Rate of Pay: $10.25/hour
Contact: Please submit resume by email or fax only to:
Cameron Manson, Front Desk Manager cameron@ywcabanff.ab.ca or fax: 403-760-3202
